Tuesday, March 13, 2012

ACCC encourages internet customers to know their rights

The Australian Competition and Consumer Commission (ACCC) encourages consumers to “know their rights” on their internet connection service.

ACCC spokesman Brent Rebecca has informed the public about the consumer guarantees intended to ensure that internet providers’ customers get the service that they paid for.

“In the case of internet providers, if the service is not fit for the purpose, you have a right to a remedy such as refund, repair, replacement or exchange, compensation or cancellation of contract,” Rebecca said.

Consumers unhappy with their internet connection should first try to resolve the problem with their provider. Nonetheless, if consumers think they were given misleading information abount  an internet service, they have all the rights  to contact the ACCC.